Skip to content

Frequently asked questions

Online purchases

Orders and deliveries

  • Are the products I find online also available in stores?

Yes, but inventory can vary from branch to branch.

  • Are online prices the same as in-store?

Yes, but some prices may be higher in stores. In this case, the store is under no obligation to sell the product at the online price.

  • The product I want to buy is no longer in stock. When will it be available again?

Unfortunately, we have no scheduled restocking date.

  • Is payment secure?

Yes, our payment platform is 100% secure. We work with Stripe.

  • I’m trying to place an order but can’t. What should I do?

This is probably a problem with your Internet browser. Please update your browser. If the problem persists, please contact us.

  • My payment failed. What should I do?

We suggest you try again with another credit card and/or validate your card’s expiry date and/or postal code. If the problem persists, we suggest you contact your bank or credit card issuer.

  • Is delivery available for any product ordered?

Delivery is not available with the ordering system for implements/attachements, small equipment and lawn tractors. If you need delivery for these equipment, speak with the sales team of your local branch to find out what options are available.

  • I placed an order but made a mistake in the delivery address. What should I do?

It is possible to change a delivery address only if the order has not yet been shipped. Please contact us as soon as possible by chat or e-mail ([email protected])

  • How long will delivery take?

For home delivery, please allow 3-5 working days. Please note that we are not responsible for delivery delays caused by the carrier or the weather.

For in-store pickup, 48 to 72 hours. The branch will contact you to let you know that your order is ready for pickup.

  • What happens if I’m not there at the time of delivery?

We recommend that you arrange delivery to a place where someone can receive the goods (e.g. your workplace). If this is not possible, the parcel will be delivered to your door, no signature is required.

  • Where do you deliver?

All across Canada.

  • Can I pay with a gift card?

Unfortunately, this option is not available for online purchases.

  • I haven’t received my order yet. What should I do?

Delivery may vary according to location.
Once your order has been completed, an e-mail will be sent to you with the carrier’s tracking number.

  • Can I have it delivered to another address?

Yes, please identify the delivery address when placing the order – versus the billing address.

  • What are the payment options?

You can pay by credit card (Visa or Mastercard).

  • What are the shipping options?

You can choose between in-branch pickup (no delivery charges) or delivery via a carrier (shipping charges will be indicated when you place your order).

  • How can I modify or cancel an order that has already been sent?

Unfortunately, once an order has been dispatched, it cannot be modified or cancelled. You will need to contact us by e-mail ([email protected]) once you have received your order.

  • I’ve lost the carrier’s tracking number. How can I get it back?

Please contact us by e-mail ([email protected]) or call one of our branches.

Returns and refunds

  • I’ve received a faulty product. What should I do?

If you receive a defective or broken product, the exchange is free of charge. Simply contact us at [email protected] to report the problem, with a photo of the product.

For all in-branch returns, we will inform you of the day on which the product will be available for exchange.

If you wish to return the defective product via transport, we will contact you to arrange shipment, at our expense.

  • The product is not suitable, what can I do?

If the product does not suit you, we will issue a refund. Shipping costs are not refunded.

Returns are free of charge if made in-store with your invoice as proof of purchase. However, if you wish to return the product by courier, you will have to pay the shipping costs.

  • How long do I have to return a product?

You have 15 days to return a product.

  • How and where can I return my order?

If the product is defective, please contact us directly by e-mail ([email protected]) or by calling the branch.

To return or exchange your order, you can take it to your nearest branch or contact us by e-mail ([email protected]).

Shipping costs will be charged to you for any order cancellation or exchange.

  • I need a return authorization

To obtain an RMA (Return Merchandise Authorization) number, please write to [email protected]

At any time during normal business hours, you can reach us by calling
1 855 465-2483
, or contact the parts department of your local branch if you have any comments or questions about online purchasing.