Frequently asked questions

Yes, but the inventory may vary from one store to another.

Yes, but some prices may be higher in stores. In this case, the store has no obligation to sell the product at the price indicated on the Internet.

Unfortunately, we do not have a restocking date scheduled.

Yes, our payment platform is 100% secure.

We work with Stripe to ensure your safety.

This is likely a problem with your web browser. We encourage you to run the necessary updates. If the problem persists, please contact us.

We suggest that you try again with another card and/or validate your card’s expiration date and/or postal code associated with the card. If the problem persists, we suggest you to contact your bank or credit card issuer.

You can modify a shipping address only if the order has not yet been shipped.

Please contact us as quickly as possible by email ([email protected]) or by chat.

For pick-up in store, between 48 and 72 hours. The store will contact you to let you know when your order is ready to be picked up.

For home delivery, you can expect your products in 3-5 business days.

Please note that we are not responsible for delivery delays caused by the carrier or by weather conditions.

We recommend having your products delivered to a location where someone is sure to receive your merchandise (e.g. at your place of work). If that is not possible, your package will be left at your door step. No signature is required.

Everywhere in Canada.

Unfortunately, this option is not available yet .

Delivery times can vary according to your location.
You will receive an email once your order is shipped which will include your tracking number. You may then follow your order status here: https://www.gls-canada.com/en/dicom/tracking

Yes, simply specify the shipping address when you place your order – after entering the billing address, you may select another “SHIP TO A DIFFERENT ADDRESS”.

You can pay by credit card (Visa or MasterCard).

You can either pick your product up in store (no delivery fees) or have your order delivered through a carrier company.

Unfortunately, once the order has been shipped it cannot be modified or cancelled. You must contact us by chat or email ([email protected]) once you have received your order.

Please contact us via chat or email at [email protected].

If you have received a defective or damaged product, exchanges are free of charge.

Simply contact us at [email protected] to notify us of the defect and attach a photo of the product.

For returns in store, we will let you know which day to come by, when the replacement product is available for you.

For returns using a carrier, please contact us and we will arrange for transport and send a replacement at no charge to you.

If the product isn’t right for you, we will reimburse you. Delivery fees are not reimbursed.

These returns are free of charge if done in store with your invoice and proof of payment (your proof of payment is in your confirmation email, without this no refund can be accepted).

However, if you return your product using a carrier, you must cover the shipping costs.

You have 15 days to return your product.

If the product is defective, please contact us directly by email ([email protected]) or via chat.

To return or exchange your order, you can return it to the store nearest you or contact us via chat or email ([email protected]).

Delivery fees will be at your expense for any cancellation or exchange of an order.

To obtain an RMA (Return Merchandise Authorization) number, please write to [email protected]