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Are the products on the online shop available in store?

Yes, but the inventory may vary from one store to another.

Are the prices online the same as the prices in store?

Yes, but some prices may be higher in stores. In this case, the store has no obligation to sell the product at the price indicated on the Internet.

The product I want to purchase is out of stock. When will it become available again?

Unfortunately, we do not have a restocking date scheduled.

Is online payment secure?

Yes, our payment platform is 100% secure.

We work with Stripe to ensure your safety.

I’m trying to place an order, but I can’t complete it. What do I do?

This is likely a problem with your web browser. We encourage you to run the necessary updates. If the problem persists, please contact us.

My payment was refused. What do I do?

We suggest that you try again with another card and/or validate your card’s expiration date. If the problem persists, we encourage you to contact your bank or credit card issuer.

I placed an order, but I made a mistake in the shipping address. What do I do?

You can modify a shipping address only if the order has not yet been shipped.

Please contact us as quickly as possible by email (shop@jldlague.com) or by chat.

What is the expected delivery window?

For pick-up in store, between 48 and 72 hours. The store will contact you to let you know when your order is ready to be picked up.

For home delivery, you can expect your products in 3-5 business days.

Please note that we are not responsible for delivery delays caused by the carrier or by weather conditions.

What happens if I’m not home at the time of delivery?

We recommend having your products delivered to a location where someone is sure to receive your merchandise (e.g. at your place of work). If that is not possible, your package will be left at your door step. No signature is required.

Where do you deliver?

Everywhere in Canada.

Can I pay with a gift card?

Unfortunately, this option is not available yet .

I still haven’t received my order. What do I do?

Delivery times can vary according to your location.
You will receive an email once your order is shipped which will include your tracking number. You may then follow your order status here: https://www.gls-canada.com/en/dicom/tracking

Can I have my order delivered to a different address?

Yes, simply specify the shipping address when you place your order – after entering the billing address, you may select another “SHIP TO A DIFFERENT ADDRESS”.

How can I pay?

You can pay by credit card (Visa or MasterCard).

What are the shipping options?

You can either pick your product up in store (no delivery fees) or have your order delivered through a carrier company.

How can I modify or cancel an order that’s already been shipped?

Unfortunately, once the order has been shipped it cannot be modified or cancelled. You must contact us by chat or email (shop@jldlague.com) once you have received your order.

I lost my tracking number. How can I find it?

Please contact us via chat or email at shop@jldlague.com.

I received a defective product. What do I do?

If you have received a defective or damaged product, exchanges are free of charge.

Simply contact us at shop@jldlague.com to notify us of the defect and attach a photo of the product.

For returns in store, we will let you know which day to come by, when the replacement product is available for you.

For returns using a carrier, please contact us and we will arrange for transport and send a replacement at no charge to you.

The product isn’t right for me. What do I do?

If the product isn’t right for you, we will reimburse you. Delivery fees are not reimbursed.

These returns are free of charge if done in store with your invoice and proof of payment (your proof of payment is in your confirmation email, without this no refund can be accepted).

However, if you return your product using a carrier, you must cover the shipping costs.

How long do I have to return a product?

You have 15 days to return your product.

Where and how do I return my order?

If the product is defective, please contact us directly by email (shop@jldlague.com) or via chat.

To return or exchange your order, you can return it to the store nearest you or contact us via chat or email (shop@jldlague.com).

Delivery fees will be at your expense for any cancellation or exchange of an order.

I need a return authorization

To obtain an RMA (Return Merchandise Authorization) number, please write to shop@jldlague.com.

JLD-Laguë makes every effort to ensure the accuracy of the information contained on its Online Store and on its product sheets but is not responsible for any errors or omissions as to the accuracy, reliability, timeliness, or completeness of the product descriptions or other information provided on its Online Store. The advertised prices are subject to change without notice, the images are for illustrative purposes only, the details may vary and JLD-Laguë reserves the right to replace products and to modify the prices and descriptions advertised or displayed on its Online Store, at any time and without notice or obligation to you. Please double-check with your parts team. JLD-Laguë can, at its sole discretion, accept or refuse any order placed on its Online Store. JLD-Laguë may, at its sole discretion, cancel an order placed by you on its Online Store after accepting it, in which case you will be notified at the contact information provided. If JLD-Laguë cancels your order, JLD-Laguë will have no obligation or responsibility to you to fulfill it, and you will not be required to pay for it. In certain circumstances, JLD-Laguë may require additional information or verification before accepting or fulfilling an order, in which case you will be notified at the contact information provided.